Forum Discussion
"I'm done reviewing" button not appearing for specific reviewers
Hello,
I've used the Request Review feature to assign and set a deadline to review a Rise course (which is an incredible feature overall).
However, one of my reviewers did not have the "I'm done reviewing" button appear above the comments field.
I assigned myself to the course to review and the "I'm done reviewing" button appeared for myself and other reviewers were able to mark their course as complete.
Has anyone encountered this issue or have any recommendations?
Thanks!
Hi David,
Thanks for reaching out. I'm glad to hear how much you enjoy this feature, and it's wonderful to know that the button was showing up as expected on your end.
- Do you know what browser this user was experiencing this on? Did they notice any change if they tried accessing the course with a different browser?
- When viewing this reviewer's progress, what is their current status?
Looking forward to hearing from you!
We are having the same issue off and on. Just recently we had a reviewer who reviews our courses regularly and always sees that button start seeing the button only intermittently on courses we send him. He has not changed browsers. We have also had several other reviewers state that they don't see the "I'm done reviewing" button on various courses. It is not consistent. Any thoughts on why this might be happening?
Hi AmandaShaffer-3,
There's a possibility this issue is specific to certain environments, so we'll need to do some troubleshooting to identify the cause.- Can your reviewers replicate the behavior using other browsers?
- Does disabling all active browser extensions reduce the frequency of the issue occurring?
- Have your reviewers tried clearing their browser's cache?
If the issue consistently happens across all modern browsers, please have them open a case with our support team here so we can take a closer look at what's happening.
