Forum Discussion
Import Player File
I have a Storyline file from which I exported a Player Template file. The purpose is to re-use those player settings for another project.
When I try to Import that Player Template file into another Storyline project from the Player Properties screen, I get the following error prompt:
"There is already a player with that name. Please choose a unique name."
This doesn't make a whole lot of sense to me. What can't this player settings file be shared among multiple Storyline projects?
Sounds great, Sam. Let us know how that goes and we'll be here if you need us :)
I'm having the same problem today. I renamed the player something slightly crazy so it is impossible for it to be a duplicate name. My second problem is that I can't even recreate the player. When I try to customize it, the color palette it offers isn't the project color palette. so I could but it would be very tedious and time-consuming.
Thanks for your help. Nora
Hello Nora!
We are happy to troubleshoot this with you! It would be helpful to take a look at your project to see what you've configured so far. Do you mind uploading the .story file to us in a support case?
