Forum Discussion
Import Video File Size Limit?
Hi all- I'm working on a project in StoryLine that is set at full resolution for 1080P. I was able to import two smaller mp4's that were around 200MB each, but now I"m trying to import at 14 min video that is about 2gb. When I try to insert it on the slide, I get a file type error. Is this due to the size? I haven't had trouble with any otehr mp4's. What is the maximum file size for importing an mp4?
Thanks,
Ethan
- EthanWaldmanCommunity Member
Here's what the error message looks like:
- RebeccaFleischCCommunity Member
Hi Ethan,
There's a thread about file size/length here
Maybe someone will weigh in about that error message
- PeterAndersonFormer Staff
Hi Ethan,
Would you be able to submit a case to our support team, including the video, for us to take a look?
- AnneWinterCommunity Member
There does appear to be a size limit. I've imported hundreds of mp4's and I can import mp4's all day long until they go over that ~1.3 gig size. I see lots of discussion "around" file size limits, but is there an actual answer to what is the file size limit to an mp4?
Hi Anne,
I haven't seen an official limit on video size, except for Flash videos. In an older thread another user mentioned having difficulty using videos that were at 1.2 gbs, but then some of the Storyline updates solved it. What update of Storyline are you using?
- JosephRobinson1Community Member
Just tried to load a 3.5 GB video into a story and got the size limit error. Can you identify the maximum size and have it posted in https://community.articulate.com/series/storyline-3/articles/storyline-3-adding-videos
Thanks!
Hi Joseph!
I actually haven't seen a video size limit error, since we don't put a limit on video file size. Could you share a screenshot of that error? Also, if you can send us that video file through a case, we'll do some further testing on it.
Hi Joseph,
Could you share that error message with us? I haven't seen a limit on the video file sizes, as the way it'll insert and playback depends more on the system resources and your learner's bandwidth to play them back.
- GregLinharesCommunity Member
I too am seeing the exact same error message, (i.e. "...does not appear to be a supported video format") for a 2.25GB MP4 encoded with H.264.
Hi there, Greg. With your permission, we can test that video file and see if we can make any recommendations. We'll delete files when we're done troubleshooting.
Alternatively, is hosting the video externally (Vimeo, YouTube, etc) and embedding it in the slide an option?
- GregLinharesCommunity Member
Hello and thank you for the response Crystal. Our videos are 100% internal and cannot be shared. That said, I have tested a variety of file sizes and discovered that only RISE 360 can support larger video files. Both Review 360 and SL360 appear to have file size limitations and I'd really like to know what those numbers are and why. Thanks.
- KevinThomas-9afCommunity Member
I'm getting the error too. I didn't receive it until I attempted to import a 3.4 GB MP4 (smaller file sizes imported okay). I have several around this size, so I hope it gets figured out. I'll submit the file to the support team.