Forum Discussion
Imported Video Audio Issues
Hi all,
This is my first time actually asking on here, so hopefully I use the right terminology, forgive me if not. I also cannot upload the module due to content privacy.
I have imported an intr...
Hi Jevans23,
Thanks for reaching out here, and I’m glad you were also able to connect with our Support team!
From the testing you did together, the audio fading wasn’t reproduced when you viewed the Review 360 link on your mobile phone. As Anna suggested, testing the link on a different network, such as a mobile hotspot, will help narrow down what’s contributing to the behavior.
Let’s continue troubleshooting this with you in your support case so we can keep everything in one place. We’ll be happy to dig in further based on what you find!