Forum Discussion

LearningDesignP's avatar
LearningDesignP
Community Member
2 years ago

in a trial but not in a trial

Hi There, I always use Rise 360 in my browser. I have tried to sign in today and it thinks I am in a trial and I am not although I have had a trial with a previous ID. I have signed out again and again after reading a previous solution still showing I am in a trial, I don't understand why it is doing that can you advise? 

Rachel 

Rise 360
  • Chris-Santos's avatar
    Chris-Santos
    Staff
    2 years ago

    Hi Rachel,

    I checked the email address connected with your community profile, and I do see it set up as a trial.  Are you part of a paid subscription? Do you have another email address that may have been used to set up your paid subscription?

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