Forum Discussion

MadisonFalls-9f's avatar
MadisonFalls-9f
Community Member
2 months ago

Incorrect/No Audio Issues in Storyline360

Hi. A member of my team is experiencing an issue when he is completing a course in our LMS built in Storyline 360. Occasionally a slide or layer will either play no audio or incorrect audio when he first visits the content. However, if he clicks next and then previous then the audio will play correctly. It is not happening on every slide, and the issue doesn't happen consistently if he relaunches the course.

Has anyone run into similar issues or know how to fix this? I've attached a video of what's happening as well.

advice
e-learning development
  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    2 months ago

    Hi MadisonFalls-9f, 

    Thanks so much for reaching out! I see that you've opened a support case. Great call! One of our talented support engineers will be in touch shortly via email. Thanks for your patience. 

    We'll continue the conversation over in your case. 

    Have a wonderful weekend!

  • CarrieWernham's avatar
    CarrieWernham
    Community Member
    16 days ago

    I am getting the same issue with my published courses. Has there been any resolution / fix for this?

    • JoseTansengco's avatar
      JoseTansengco
      Staff
      15 days ago

      Hi CarrieWernham,

      Happy to help!

      This issue appears specific to a project file or the environment where the published output is hosted. Have you tested your course in a different environment like Review 360 or SCORM Cloud to see if the behavior is the same? 

       

      We'll be glad to test your project file to confirm what exactly is causing the audio issue and how to fix it. Would you be willing to share a copy of your project file here or privately by opening a support case for testing? We'll delete it when we're done!