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MadisonFalls-9f's avatar
MadisonFalls-9f
Community Member
9 days ago

Incorrect/No Audio Issues in Storyline360

Hi. A member of my team is experiencing an issue when he is completing a course in our LMS built in Storyline 360. Occasionally a slide or layer will either play no audio or incorrect audio when he first visits the content. However, if he clicks next and then previous then the audio will play correctly. It is not happening on every slide, and the issue doesn't happen consistently if he relaunches the course.

Has anyone run into similar issues or know how to fix this? I've attached a video of what's happening as well.

advice
e-learning development
  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    8 days ago

    Hi MadisonFalls-9f, 

    Thanks so much for reaching out! I see that you've opened a support case. Great call! One of our talented support engineers will be in touch shortly via email. Thanks for your patience. 

    We'll continue the conversation over in your case. 

    Have a wonderful weekend!