Forum Discussion

NatalieGore's avatar
NatalieGore
Community Member
2 years ago

Inserting Storyline segments into Rise- Mobile device

Hi community!
I need help with mobile users viewing the storyline elements within my rise course. I have the latest version of storyline and player. 
When I preview the course in storyline from a mobile view, it works fine but once it's inserted into rise- when I try it on my phone, it doesn't work :(

I would appreciate any advice you have to fix this. 
Thanks so much! 

Natalie

storyline 360
  • JoseTansengco's avatar
    JoseTansengco
    Staff
    2 years ago

    Hello Natalie, 

    Sorry to hear that you ran into this issue. 

    I'd like to ask a few questions to help clarify your experience. 

    • Is the behavior that you're experiencing happening only on specific devices, or does it happen regardless of which device is used to view the course? 
    • Do you have your course published to web or LMS? Are you able to replicate the behavior when you access your course in Review 360?

    Additionally, to help troubleshoot the behavior, I opened a support case on your behalf so we can get you in touch with our support team. Please be on the lookout for an email from them, and feel free to share your responses to my questions in the case. 

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