Forum Discussion
Inserting template gets stuck every time?
I have a course where i have created block templates for reuse throughout the course. This worked one or two times, but now when I chose to add a block and pick my template from the block library, it inserts a "inserting template" section into the course and never finishes.
Funny thing is, I can preview the course and the content shows up. I can go and edit other pages and then come back to this page and sure enough, it's still "inserting template". Block templates don't work for me. What can I do?
Hi Teresa, if you’re still running into this issue, you can try using incognito/private browsing or a different browser to access your course. You can also try clearing your browser cache. If that doesn’t help, please submit a support case using this form so we can work with you directly to fix this issue. Thanks!
I had issues today, found if I deleted and reinserted it worked fine.
Any chance people are still having issues. It works like once every five times. I submitted a case and have a ticket open with Robert. But it can't just be me and my colleague seems to coincidental that it would only be happening to the two of us. Today I successfully inserted it once, then twice the refresh button worked on the browser and now I had to close my window.
Just checking....but I do have a case #02917569 open ...
Usually inserting a block template works just fine, with a very occasional failure. The past week inserting a block from the library has increased to failing about 50% of the time.
Sure, you can delete the block and do it again, but that all adds up as non-productive time when you spend 6 - 7 hours a day in Rise.
Note that this happens across all Rise courses, not just a specific one.
Yes, that was kind of my point, it really is slowing me down it has been happening so much. I did let Robert who has my case # know that it is still happening. But would be good if others let them know how bad it has been the last week or so.
Cheers, thanks Karl for speaking up.
Teresa - yes, same thing just started happening to me today. Apparently this is still an issue. Different browsers, emptying cache, restarting browser, incognito window...nothing helped. Had to delete the pending block and re-insert several times before it worked.
Hi folks! I'm really sorry you're encountering this issue. We have this documented as a possible software bug, and we'll share updates in this thread if we have news. Hang tight!
Just checking in, this started happening again today....have to clear cache, restart browser and sometimes this will help....other times I have to walk away for a while then it works.
I know you asked Karl, but I'm facing the same issue, so I can chip in.
For me trying to filter the blocks by name can cause server error and "sorry something went wrong" - and back to the main page.
The only filter that is more or less reliable is filtering by author - myself - I didn't notice any difference in template processing though: it's as likely to fail as with no filters.Grzegorz, thank you for sharing that information. I'm sorry for the slowdown with adding templates. We'll provide updates here as we can.
It is still happening for me as well, and I also get the "sorry something went wrong" recently with exporting the course not just with inserting the template. And done the same thing, clear cache, private browser etc...definitely slows down your work pace...
This is definitely an ongoing issue for our organization.
Once an inserted block hangs it will never load. Delete it and recreate.
I would agree on a time of day impact.
See the problem less in the morning and seldom in the evenings.
