Forum Discussion
Install Failed (ERROR 80070643)
Hi everyone,
I am getting an Install Failed message when trying to install storyline 2 on my Dell Laptop. (Windows 10 64 bit) I get the message:
Install Failed
The storyline installation folder contents appear to have been moved, renamed or deleted. ERROR 80070643
The bar becomes full and all files are copied to the program files (x86) folder and an icon is created on the desktop. But then suddenly all of it disappears (the folder and the icon) and it gives the error message.
I have tried some things suggested in previous threads including:
1. Installing the Zip version / EXE versions. Both give the same errors.
2. Going back to recovery save point and starting again. Same error.
3. Installing the program on another laptop and copying the program file to this laptop. Running the file does nothing. Installing Storyline again with that folder still gives the error message.
4. copying temp files that were suggested. but those too disappear.
Any and all help is really appreciated.
Hi Fazal!
I'd advise you to reach out to our support team here. They should be able to share some instructions with you and check install logs to best assist.
Thank you very much. I'll do that right now. Will update here when successful!
Thanks Fazal!
I see where you reached out to our team (00784914) and that Robert is assisting you. I will follow along as well.
Thanks Leslie. Appreciate your help.
Regards
Hi Fazal!
I popped in to check on your case and it looks like you may be continuing to work with Robert. Be sure to let him know how the latest went and I will continue to follow along as well.
Thanks Leslie for following up. Appreciate your support!
Regards,
Fazal Qadir Khan
Hi,
Wondering if this was resolved?
I'm having the exact same problem and none of the steps I've found seem to fix the issue. Despite uninstalling Storyline 2 I still see it in the list of apps in the system menu on the machine. If I click uninstall, however, it just tries to install the program again and I get the same error.
Thanks in advance for your help!
Hi Jodie
Sorry for the late reply, I was away on holidays and not checking emails.
I was not able to fix the installation problem. There was some problem with
my system, it was an old Dell XPS and I got rid of it.
I am able to run SL2 just fine on my new system.The e-Learning heroes team is very competent and will help you out with
your problem and I can see they are already in touch with you.Best of luck !
Regards,
Fazal Qadir Khan
Hey Jodie,
You'll want to connect with our Support Engineers here as the issues and solutions haven't been consistent for each users, so they'll work with you directly.
Thank you Ashley. I have submitted a request Case # 00836343.
Thanks for the update Jodie! You should be hearing from someone soon and I'll be happy to follow along as well.
Thanks for popping in with your update Fazal :) Looks like Jodie is currently working with Victor, so hopefully she will be good to go soon.
Just popped in to check on Jodie's case this morning and it looks like she hit a similar roadblock, but was able to successfully install on another system in order to meet her deadline requirements.
I am having the same issue trying to install Articulate 360. Aside from having to get a new system or use another computer, is there a fix or a known cause to this problem? Any help would be appreciated.
