Forum Discussion

KerriFavelle-98's avatar
KerriFavelle-98
Community Member
3 years ago

Is Storyline 360 available in the Articulate 360 Trial?

I've downloaded the trial version and I do not have Storyline 360 as an option. Is this due to the trial version?

 

Thank you,

Kerri

storyline 360
  • EricSantos's avatar
    EricSantos
    10 months ago

    Hi, everyone!

    I want to share some good news about today's update (Update 83) for Storyline 360! Downloading today's update will permanently fix an issue you recently ran into with the Desktop App section appearing blank after last month's update (Update 82).

    The problem originated from our changes to the Articulate 360 Desktop App to introduce the Storyline 64-bit version. Downloading today's update should prevent the problem from happening. Installing the update is super easy; here's how.

    Also, today's update delivers another improvement to the Text to Speech feature called SSML support. This allows you to tweak text-to-speech speed, pronunciation, and insert pauses. Click here for the support article.

    If you need help with anything else, please let us know here in the E-Learning Heroes Community or privately in a support case. We'll be happy to assist you! 

  • MCostaStienstra's avatar
    MCostaStienstra
    Staff
    3 years ago

    Hi, Kerri.

    Thank you for reaching out!

    Yes, Storyline 360 is available in your trial! You can follow the instructions below to download the  Articulate 360 app, and install Storyline on your computer:

    Let me know if you have additional questions!

  • QurecaTraining's avatar
    QurecaTraining
    Community Member
    10 months ago

    Hi,

    I'm having the same issue. I wanted to test Storyline (so far I really like Rise360) but when I installed the Articulate 360 Desktop App it doesn't show any available apps to download.

    I don't want to recommend my company to buy a subscription if we can't test the tool.

    Thank you!

    • StevenBenassi's avatar
      StevenBenassi
      Staff
      10 months ago

      Hi Qureca Training!

      Sorry to hear you've hit this snag when trying to access the Articulate 360 desktop apps! I noticed that you've opened a support case and connected with my colleague Shiela as well. Great move!

      Our development team is closely monitoring this issue, and we will update this discussion as soon as we have news to share. In the meantime, as a workaround, we suggest performing a restart of your machine. If the issue persists, please try the following:

      1. Open Task Manager and end process all 360 services, namely:

      • Articulate 360 Desktop services
      • Articulate 360 Desktop App

      2. Then relaunch the Desktop App.

      Please let me know if you have any more questions!

      • QurecaTraining's avatar
        QurecaTraining
        Community Member
        10 months ago

        Thanks Steven. When I restarted the computer the following day the option to download the desktop apps showed up, so it's all good now. Cheers

    • StevenBenassi's avatar
      StevenBenassi
      Staff
      10 months ago

      Hi Brian!

      Sorry to hear you've also run into this setback when accessing the Articulate 360 desktop apps!

      I've shared your feedback with our development team so you can be notified as soon as a fix is in place! In the meantime, I would suggest following the steps I shared with Qureca Training.

      Apologies if this has been slowing you down!

  • EricSantos's avatar
    EricSantos
    Staff
    10 months ago

    Hi, everyone!

    I want to share some good news about today's update (Update 83) for Storyline 360! Downloading today's update will permanently fix an issue you recently ran into with the Desktop App section appearing blank after last month's update (Update 82).

    The problem originated from our changes to the Articulate 360 Desktop App to introduce the Storyline 64-bit version. Downloading today's update should prevent the problem from happening. Installing the update is super easy; here's how.

    Also, today's update delivers another improvement to the Text to Speech feature called SSML support. This allows you to tweak text-to-speech speed, pronunciation, and insert pauses. Click here for the support article.

    If you need help with anything else, please let us know here in the E-Learning Heroes Community or privately in a support case. We'll be happy to assist you! 

  • NickiMazzocca's avatar
    NickiMazzocca
    Community Member
    7 months ago

    Hello,

    Does this company not support Macs with the Apple chip?  This affects every computer they have made since 2020.  I do not have an intel chip, can I not test or use Storyline on my computer?  This seems like a pretty massive oversight.

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