Forum Discussion
Issue with markers in Storyline 360
Hi everyone,
after an upgrade of our project from Storyline 2 to Storyline 360 we experienced an issue with the markers we use in our quiz. It is not possible to click on some of the markers. This problem appears especially in the html5 version. We tried out different things to solve this issue (copy markers, make new markers..), but the issue remains. In Storyline 2 the markers worked well. Could you please assist us with this issue?
Thank you in advance!
Best regards,
Lisa
Glad to hear it is working for you, Elena! Let me know if you run into the problem again, and we'll take a closer look. 🙂
I too upgraded my project from Storyline 2 to Storyline 360 and the text in the markers is not visible. At first I tried changing the text font to white (since it's displaying as a black background on preview). Interestingly, it worked for some of the markers but not all of them. I too have tried copying, deleting/adding and nothing seems to force the text through to be visible (only worked that first time). Please help!
Hello Robyn and welcome to E-Learning Heroes :)
Sorry to hear that you've run into an issue, but as you can see here, it looks like the users all took care of themselves.
Do you have a .story file that you'd like us to take a look at?
Unfortunately, I couldn't get around it as every work-around I tried failed, including deleting existing markers and starting from scratch with new markers as well as copying/pasting from a marker that was working. I had to open a support ticket for this. My only other option is to simply not use the marker feature for this project.
Thanks for letting us know, Robyn. I see you're working through this with Jonathan. He's a rockstar, and you'll be in good hands!
Has this been resolved? Also having this issue.
If you are asking if it has been fixed? I have not retested lately.
In order to "resolve" the issue on my end, I simply didn't use the markers
because I could not get it to work right.Hi Robyn,
Thanks for chiming in to share your update with Matt here.
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Hi Matt,
I took a look at Robyn's case and it looks like we were unable to recreate the issue, so I do not have an update to provide.
If you have an example and steps to recreate, please share with our support engineers here as well.
Yeah, I was wondering if anyone figured out a work around, or if there was a response from articulate on the issue.
There is definitely a bug with Markers in 360. I have the latest update installed. To replicate the issue, you can start a fresh project. Add two markers to the slide. Add whatever titles/body text you want. Apply a trigger to each to set the state to "disabled" when the marker is clicked. You will be able to click the first marker and it will function as expected, but the second marker will not work at all.
I'm afraid it's not an answer that can help Matt or anyone else, but hopefully Leslie and the engineers can fix this quickly.
Here is the simple project I sent to support as an example: https://360.articulate.com/review/content/f0452ca1-8588-4684-8e71-ed93e47a8e74/review
Hey Scott,
Thanks for reaching out to the support team and sharing your file so that they can dive in and take a look.
My pleasure. I hope it helps!
I'm seeing a (kind of) similar issue. When the marker is "clickable" the label is supposed to go away when the user clicks anywhere outside of the label. Problem is, this doesn't function when the user clicks another marker. That means when a user only clicks the markers on a slide, all of the labels stay visible and don't collapse. My workaround is to "show all on hover", but it feels clunky for the learner.
