Issue with Microphone configuration - preventing recording

Hi Ashley, 

Is there a resolution to the error message (as per the thread above): 

"There was a problem connecting to your microphone. Please make sure it is installed correctly and not in use by another application. Then try again."

I have tried choosing "None" (no microphone) to avoid having to use a microphone at all, and every possible enabling and disabling of the microphone within the microphone settings but no options have worked (as per above messages from other users).  Are you able to tell me what the resolution was with the Support Engineers that you referred Joanna to?

Thanks in advance. 

Melissa.

Hi Melissa. Thanks for reaching out!

For good first steps, our team recommends checking that the sound card has the latest audio driver from the manufacturer. You can find the audio driver from the computer manufacturer's support page. 

If everything checks out there, we then recommend these steps: 

• Peek 360 for Windows: How to Fix Unexpected or Erratic Behavior

If neither of those tactics help, would you be willing to connect with our Support Engineers so we can best understand what may be happening? 

• Submit a Case

I get the same issue. I have every other application except Chrome closed down. I have rebooted, I'm on the latest version of Peek and even try selecting no microphone from the dropdown but it still gives me the warning message so won't record.

Hi Hugh!

Thanks for sharing those details! I've looked at similar support cases, and there have been a few different solutions. I'd love for our Support Engineers to step in. Do you mind sharing a screenshot of the error message with our team? Connect with a Support Engineer here. You'll be notified once we receive the attachment.

Hi Hugh,

It looks like you may have replied by email, as the attachment didn't make it to this discussion.

As Lauren mentioned, there's been a few solutions shared with customers, so connecting with our support team will be the best option to dive in deeper and figure out why your microphone isn't recording as expected!

See attached.

Hello Hugh!

Uh-oh, it looks like the microphone screenshot file didn't make its way. Here's what I see when opening PeekMicrophone.JPG:

Have no fear, though! I've opened a case so our Support Engineers can jump in to locate the root of the error. You're in skilled company, and I'll follow the troubleshooting!

Hi Guidepost Learning!

We'll need a few more details to see what is causing the error. Our Support Engineers can assist in a support case. Please use this link to connect with our support team.

Hi , is there any update on this issue?  I've had my Articulate 360 subscription for a while now but am only downloading Peek today.  Headset with mic is not being picked up although they are picked up automatically for Zoom and MS Teams meetings?  Thanks

Hi, Tom.

Thank you for reaching out! 

I want to help you get Peek 360 to work with your headset, so I've opened a case with our support engineers on your behalf, and you should hear from them via e-mail soon.