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NinaNutsch-7d7c's avatar
NinaNutsch-7d7c
Community Member
2 years ago

italics always become bold in Rise

Hi, when I want to format text in Rise and choose Italic the word or sentence always automatically will be printed bold as well. Is that a mistake? I would like to be able to choose only Italic... ...
rise 360
NinaNutsch-7d7c's avatar
NinaNutsch-7d7c
Community Member

Hi Ashley, thank you for your reply! It happens with standard text (paragraph) and also in blocks like Process in the text section. We use Arial and DinPro as fonts. 

 

JoseTansengco's avatar
JoseTansengco
Staff
2 years ago

Hi Nina,

Thanks for the additional information. Here's a quick look at what happens when I try to italicize text in a Rise 360 course that uses Arial as the font: 

Since the issue appears to be specific to your environment, try the following troubleshooting steps to help address the behavior: 

Let me know if these work for you!

  • NinaNutsch-7d7c's avatar
    NinaNutsch-7d7c
    Community Member
    2 years ago

    Hi Joe,

    thank you for the troubleshooting steps. Unfortunately, the problem still exists. I tried it in Edge and I also cleared my cache in Chrome. Updates are run regularly in our organization. Chrome is on the latest version, I’d have to check with IT about our operating system though…What is wrong with me and my Rise? 😉

    Nina

    Von: E-Learning Heroes
    Gesendet: Dienstag, 11. April 2023 17:12
    An: Nutsch, Nina
    Betreff: Reply to italics always become bold in Rise

    [E-Learning Heroes]

    • JoseTansengco's avatar
      JoseTansengco
      Staff
      2 years ago

      Hi Nina, 

      Sorry to hear that you are still experiencing this issue. Are you able to test the behavior using a different computer to help isolate the cause? If you have colleagues who also use Rise 360, can you confirm if they are experiencing this as well?

      One thing you can check is to see if you have any applications or browser extensions installed that are responsible for modifying text that you enter. If you do not have such an application installed, open a case with our support team here so we can take a closer look at what's happening.

      Also, your contact information came through as well. This Peek video will show you how to edit it out if you’d like!

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