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MaryMcDevitt-e6's avatar
MaryMcDevitt-e6
Community Member
4 years ago

Lag on specific multi-layer slide

Hi all,

This is a very long video expressing my problem- sorry about that! When I preview and publish a specific multi-layer slide, I am unable to progress forward in the course after moving through that slide. Please let me know if more information would be helpful to troubleshoot this problem :)

Please ignore all of the overlapping and formatting issues!

  • Hi, Mary.

    Thank you for reaching out and for the detailed video!

    I did not notice anything on the list of triggers on slide 1.21 that could be causing this issue. However, it might be an issue with slide 1.22 instead. 

    Would you be comfortable sharing your .story file publicly here or privately through a support case so we can take a look at what's going on?

  • Yes, Maria, Thank you! I'll open a support case and provide the story and video. I appreciate the fast reply!