Layer properties not working

Hi Mark

which version of SL are you using.

Have you tried creating a new file and importing the slide in to see if it works?

Can you share the slide?

Hi Wendy. SL 360, latest updates. The file is too large to share, but the gist is as simple as it sounds. I can select the gear icon for the base layer on a freeform activity (i.e. comes stocked with a correct/incorrect response), but on any layer above that, the icon does nothing. Won't open a setting panel.

My guess is I need to reinstall, but wasn't sure if it's a thing related to the freeform activity.

Hi Mark,

Thanks for reaching out. 

I just took a look using the latest update and adding a freeform question and I'm able to access the layer properties as expected.

I'd advise a repair of your software and see if that gets you back to good :)

Yay! That's great news Mark :) 

Updating to the latest version always does that repair by default as well.

I have been experiencing this for some time.  (about 6 month or so)

I click on the gear properties on the main timeline and the dialogue box appears but when I select a layer and click on the properties gear, there is a quick flash at the bottom of the screen and nothing appears.

I have uninstalled, rebooted, reinstalled, rebooted, with the latest SL 360 update from Dec 15, 2020 and it still keeps happening.  I keep SL on 2 computers, and this doesn't happen on the second computer.

I just rebuilt my main computer (about the time this started happening) and after the rebuild with the latest windows 10, this started happening.  anyone else have this problem? solution?

I don't normally need to change settings on layers or if i do, I go to the other computer but just finished a project that needed extensive layer customization and couldn't do it on my main system.

Help!!!

Hello Rob!

I'm happy to help! I haven't come across this issue in Storyline 360. Have you tried importing the project into a new project? If so, does the same issue happen?

If we could take a look at the .story file, that would help us get started troubleshooting! You can attach the file to this discussion or upload it privately using this secure upload link. Either way, we'll take a look and hopefully find the fix!

I confirm I am encountering this same problem.

Hi Matt,

I'm sorry to hear you're coming across the same issue! I've opened a case on your behalf to connect you with a support engineer. They'll lend you a hand in figuring out why this is happening and reach out with next steps!

I found the following workaround that worked for me, at:

https://community.articulate.com/discussions/articulate-storyline/can-t-edit-layer-properties

• Disable my second display
• Close Storyline Project
• Open Storyline Project
• Open up layer properties (It worked!)
• Enable my second screen again

Thanks Matt.

Your guide helped. Just a note, I re-enabled my second monitor and dragged SL360 onto it. I was then unable to edit the layer properties again. Dragging back to the first monitor did not re-enable it either.

Jef