Forum Discussion

ClaudiaVlijt's avatar
ClaudiaVlijt
Community Member
4 years ago

Loading issues with avatar in RISE scenarios

Hi there,
after a new release of our LMS (Global Teach) we are facing some issues with the avatar in scenarios. The avatar image loads quite slowly and there are for seconds only the speech bubbles visible but no avatar. Has anyone faced a similar problem? We tested it on old an newly uploaded courses and it is the same for all courses. We also tried to upload an new SCORM-file but without change.

  • Hi Claudia! Can you help me with a few more details about your course?

    • What character are you using?
    • Are you using one of the built-in poses, or did you click "More..." to select one of the custom poses?
    • Does the same problem happen when you view the course's Share link outside of the LMS?
    • Are you able to share a copy of your course with us here so we can take a closer look?