Forum Discussion
Locked by Another Process
When I try to open my file I get a message stating " File is locked by another process" How can I fix this? I even rebooted and got the same results.
I have this same issue so often (Storyline 360, up to date) that with every story file I work on, I save a duplicate copy named "xxxx_BACKUP" so I don't lose work entirely like I have in the past.
I am working locally, on root of C drive as instructed. And anymore, if I attempt to make a copy of the file, it gives me the exact same error and won't open. I have no choice but to refer to the backup duplicate copy I created.
I've tried going into task manager and making sure all instances of Storyline are stopped, etc. Still happens across many different projects for as long as I've used this product. I would love to see an update/fix/solution for this rolled out. I'm dreading the day that both my primary and backup refuse to open or copy on a project. It happened once but coming back the next day one of them ended up opening. Whew!
Hi Linda,
Did you get this issue resolved? One of my teammates is having this issue and I have not been able to resolve.
