Locked by Another Process

Hi Jon,

Unfortunately it's about 50/50 for me. As I stated in that older reply above, I still create a duplicate backup version of each and every file, for each and every time I hit save along the way. It's just second nature these days. I know it's several more steps than just hitting that Save icon, but these have come to my rescue more times than I can count! Especially in those instances of random crashes because I'm trying to resize an object on an already complex slide, and boom! down it goes. (That's the frequent winner for me of late.)

Half the time it is indeed because the file is being backed up (Google Drive/OneDrive/Dropbox) so I leave auto-backup OFF and only run it at the end of the day as I disconnect from the Windows device I remote into for Storyline. This has seemed to dial down the instances quite a bit - removes the conflicting file problem at least.

As for the times it happens and backup isn't running, and I've closed all instances and ended Articulate processes in Task Manager, restarted the app with no luck, etc. that's where my backup version swoops in to the rescue. I really don't even do the task manager/force shutdown/restart app dance anymore, and just open my backup copy. If issues seem to persist, THEN I'll shut it all down, and go in and force stop all Articulate instances if they need it.

Did you try Leslie's suggestion from 3 years ago for looking in temp files and attempting to restore from there? Hopefully you can recover something that way. Crossing my fingers for you!

Best of luck, and I hope you don't lose too much valuable work.

Linda