Forum Discussion
Log in not working
Apparently Articulate has changed their policy on Usernames for log ins. I went to log in to the Community this morning and was told my Username is too long. I was able to get into my Storyline account to post this. I hope this will be fixed soon.
2 Replies
KellyAuner This is strange, first the log in looked totally different, then my log in and password have been the same for over 8 years. It looked like someone hacked the system.
Hi, EricSchaffer-d1!
Usernames must be at least two characters long and no more than 15. You can use unicode letters (including accented and non-Western characters), numbers, dashes, and underscores. Spaces aren't allowed.
Here’s how to change your username in E-Learning Heroes:
- Sign in to E-Learning Heroes: https://community.articulate.com
- Click your avatar in the upper-right corner and choose “My Settings” from the menu that appears.
- When your settings load, click “Edit” next to your username.
- Enter your new username and click “Save.”
If you're unable to access the community at all to change your username, it'd be helpful to view a screenshot or screen recording when you attempt to log in. We'll be happy to help!
