So, this appears to have been an issue 4-5 years ago and the thread was closed but there wasn't a solution in that thread, but I'm experiencing this issue now. I added a logo to the modern player and it doesn't display, what has changed to address this issue in the last 5 years? Anyone have any luck? Keen to hear if anyone has overcome this issue.
Hello Jessica,
Thanks for reaching out!
Since you're using the Modern Player, you'll want to make sure that your logo has a maximum height of 170 pixels. Additionally, when you use the modern player, your logo won’t display on smartphones. Nor will the logo show when you disable all the sidebar tabs.
You can check out this article to check out all of the guidelines for adding logos to Storyline 360 courses that use the Modern Player.
If your logo meets the requirements shared in the article, would you be willing to share a copy of your project file here or in private by opening a support case so we can take a closer look at what's happening? We'll delete it when we're done testing!
