Forum Discussion
Matching drop-down graded question - not working with PC touchscreens
We are currently beta testing/piloting our latest course, and one tester reported that he was unable to use the drop-down menu for the matching questions on his touchscreen device. During our testing, we confirmed that the feature works properly on iPhones, Android phones, and iPads. However, when we attempted it on a non-iPad tablet and on my laptop’s touchscreen, the drop-down menu did not respond.
I have been scouring this site as well as the internet in general, and I haven't found anything to help. Has anyone else run into this issue? Am I missing something? Any assistance is welcome. We use this type of question several times through the course, and if I don't have to rewrite them all, that would be great.
Thanks for your assistance.
3 Replies
Hi! I've also been searching for this and came across this post. I'd just like to add in that we have experienced this bug (?) as well. When testing drop down boxes on a laptop touch screen, we aren't able to interact with it. Hopefully we can get some light shed on this issue from Articulate as it's definitely not ideal.
AliceLutrey-9a8 and SaraMcGuire-d23, Thanks for chiming in! You’re not alone! Others have run into the same thing with touchscreen laptops. These devices don’t trigger the mobile player in Storyline, so touch gestures (like tapping dropdowns or swiping) don’t always work as expected. We’ve shared this with our Product team as a feature request and are monitoring how it impacts folks. We really appreciate you adding your voice here!
Thank you for the update. I was genuinely surprised to encounter this issue. While I understand that the iPad is often the preferred device, not everyone has one, which makes this an accessibility concern rather than just an inconvenience. One of my testers, for example, would not have been able to complete the course without access to another computer.
Even though we are in 2025, our membership spans more than 360,000 individuals across all demographics—ranging from the very young to the not-so-young, and from those in major cities to those in remote, rural areas. To address the problem, we converted the questions to multiple-choice, but this unfortunately added to the overall course length.
Again, thank you, and I hope to see this addressed soon.
