Forum Discussion

RypkeProcee's avatar
RypkeProcee
Community Member
6 months ago

Migration to EU server

I want my data on an EU server but that seems impossible. I started using Articulate 5 years ago. Than there was no EU server. I did build courses and now I could not send a copy of a course to a cu...
advice
community
localization
rise 360
MeikePetermann's avatar
MeikePetermann
Community Member
3 days ago

Dear Articulate Team,

I’m unfortunately still experiencing the same issue with the migration from the US to the EU server that I reported on December 25, and I have not yet received a viable solution from support.

The only guidance so far has been to export all Rise courses and rebuild them on the EU instance. Given the number of modules created over several years, this would require a substantial amount of manual work and is not a realistic option for us.

I would therefore very much appreciate a timely and sustainable solution. From a compliance perspective, current EU guidelines no longer allow us to continue working on US-based servers.

Thank you in advance for your support.

  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    2 days ago

    Hello RypkeProcee​ and MeikePetermann​,

    We appreciate you both sharing feedback on how we currently handle content in the US and EU Data Centers. I have shared your insight with the team. If we make any changes going forward, we'll be sure to share future updates in this thread and in your private support cases for awareness.