Forum Discussion
Mouse Pointer Keeps Disappearing
Is anyone else experiencing the ghost mouse pointer? I use a touch screen to develop even more rapidly than usual. Don't know if I'm just going to fast or what, but randomly the mouse pointer turns to invisible. It still functions, but you can't see it. It is at this point I am solely reliant on the touch screen. The only fix is to close Storyline and then re-open it. Unfortunately there are times/tasks in Storyline when the mouse pointer is absolutely necessary such as in some drop down menus etc., so it's at this point I must save > close > reopen.
I've been pushing for a more touchscreen friendly environment with Articulate. Of course they cannot tell what's coming so I just keep wishing.
Anyone?
Thanks.
53 Replies
it also happened with me while i am using logitech g502 palm grip but after see this question i got solution. When i update then error gone.
Issue still persisting. :( I've noticed if you DON'T use the touchscreen features during preview, then the mouse doesn't disappear. Just a tip! :)
I find myself working mostly in Rise these days so the frustration level is at a low. When in Storyline, and in order to avoid closing out the program, I stick with using the mouse rather than the touch screen. Thanks for chiming in Megan. Hang in there!
Just glad I’m not alone in it! I search for issues on the forums simply to make sure I’m not crazy when encountering them. 😊
Sent from Mail for Windows 10
Hi, any update?
I've just purchased an Acer Spin1 touchscreen laptop and my mouse disappears whilst using Storyline.
Frustrating - yes.
Hi David!
I'm sorry you're affected by this bug as well. Our team is currently prioritizing other bug fixes for upcoming releases, so I don't have an update to share yet. When this makes it on our roadmap, I'll be sure to update everyone in this discussion.
Same problem, but using not a touch device!!!! It's disappear any time I select something and in the timeline.
Began with last Win 11 update
Same issue as Batista!
Not using a touch device and the mouse disappears any time I select an object or shape/anything really that's on stage and anything on the timeline. Uninstalling/reinstalling mouse driver/device does not fix it, restarting Storyline and/or computer does not fix it. And it's been like this since the last Win 11 update. It's really, really, really hampering working in Storyline right now. This needs fixed asap as its a major issue.Hello Guilherme and Kirby,
I appreciate you both chiming in to share the similar issue you are experiencing since the latest Windows 11 update on March 8th.
I've opened a support case for each of you so that our support team can look into this further. You will hear from someone soon.
Dear Leslie!
I am experiencing the same issue. No mouse course in replay. Could you please open a support case for me as well?
Thanks,
Wolfgang
Hi Wolfgang, and welcome to the E-Learning Heroes community! ✨
Since this is an older thread with various discussion, I'd like to ask you a few follow-up questions so I can get more details to share with our support engineers before we open up a case for you:
- Are you experiencing this issue on a Mac or a PC?
- If on a PC, which version of Windows are you currently operating on?
- Are you using a touch screen device, or not?
I look forward to your answers and to begin troubleshooting with you!
Hi Andrea!
Thanks for taking care of my challenges with getting started with Replay 360. Here my answers to your follow-up questions:
I am using a PC with Windows 10 Enterprise. I am using a Notebook with touchscreen. It is a LENOVO_MT_20ST_BU_Think_FM_ThinkPad P15 Gen 1
Would be great to get Replay running! :-)
Thanks for your effort!Hi again Wolfgang!
Thank you for sharing those additional details.
I've opened a support case on your behalf, so be on the lookout for an email from our team shortly!
