Forum Discussion
MP4 video cuts out in preview and published version
Hello,
The videos in two of my storyline 3 slides aren't playing all the way through. It's a large file with 10 screen recorded videos that I've exported, edited and imported again(1+min each). There are 30 slides in the storyline file. The previous slides play just fine, but not the last two. Audio is recorded separate and keeps playing as normal. I've tried:
- previewing it multiple ways
- publishing it
- importing them to another new storyline file
- file names are short and have no symbols
- files are stored in my local C: drive and play just fine on their own
Any suggestions or help would be great, thanks!
Figured it out! For anyone else who might have this issue, it's because I started the video part way through the audio but hadn't set the video to "play until end".
Yay! Glad you were able to get this figured out, Ava.
I appreciate you popping in to share with the community and welcome to E-Learning Heroes 😊
Hi there, I am having an issue which sounds like yours... I have quite large video files, only adding one file per storyline course... it appears to add just fine (its 25mins long), but when I preview and publish to Review, the course reduces to only 4 mins and chops the rest off... when you say /play until end' - where did you do this and how do I find this? I am also having the same issue in Rise. Again very large video files, only 1 in each. I just can't figure it! Thanks in advance. Anna
Hi Anna,
If you go to the timeline and right click over the video, a menu will pop up with the option "Play until end." There are a number of other useful options in there too, hopefully that helps!
Ava
Hi, Anna.
Thank you for opening a support case with our engineers! I see you connected with my teammate Shiela, and you're checking to see if the original video is possibly corrupted.
Please reach out to Shiela through the case if you have any questions.
Hi there, thanks so much to Sheila for helping me out. I went to the source of the videos, and that person rectified the issue, so it looks like it was a set of corrupted video files, rather than something that was happening at upload stage.
Appreciate your time on this 😊
Thank you
AnnaAnna McHale
Digital Learning Designer
t:01925 730273
e:anna.mchale@homeinstead.co.uk
w:
www.homeinstead.co.uk
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Hi there! Thanks for this post, however, when I right click on the video file in the timeline, I do NOT get an option, "Play until end" (only "show until end."). I am using SL 3. Can someone help please? Thank you.
Hi Erinn,
That is the correct option to choose. Here is an explanation on what it does.Hi Wilbert,
so to clarify, there is no 'play until end'?
Hi Erinn,
That is correct.Great, thank you. I wanted to make sure so I didn't go hunting for a phathom option.
