Forum Discussion
My Articulate 360 Storyline file simply disappeared
Hi,
I thought I'd post this here in case someone else encounters this issue.
I have been working on an Articulate 360 .story file for the last two weeks on and off, left if for the weekend and w...
Hi; same issue. Working on local file. All good. Finished projec tand used as template for seocnd poroject. Agian both files good. I then opened stroyline to start a third project and imported form powerpoint. Now that is the only project that appeares in my articualte projects folder in my C-drive. and becasue it has dissapeared and cannot work on one drive, i also have no backup. 2 weeks worth of work gone.
How does soemthing just dissapear?
Hello Marta,
Sorry to hear that you ran into this behavior. Storyline 360 doesn't have the capability to delete project files on its own, and neither does the Articulate 360 Desktop App. If your Storyline 360 project file disappeared from your computer, I'd recommend reaching out to your IT staff to ask for their assistance in locating it.
If you are working out of a highly secured computer, there's a possibility that your computer's anti-virus may have flagged the *.story file as a potential risk and moved it to a quarantine location. Try checking the location where your anti-virus moves flagged files to see if any of your Storyline 360 project files are there.
If you or your IT staff are unable to locate your project file, reach out to our support team by opening a case so we can take a closer look at where the files went.
