Forum Discussion

JulieBlisle's avatar
JulieBlisle
Community Member
3 years ago

My courses' page won't load on Rise 360

I lost my licence for a day due to a misunderstanding.  When I got it back and tried to open my Rise 360 courses' page, it doesn't want to load anything.  I am so scared that I might have lost everything... Help! 

  • JulieBlisle's avatar
    JulieBlisle
    Community Member

    Ok, it finally opened, but it says I have no courses there!!!  I logged-in with the same account!

     

     

  • Hi Julie! We only delete courses at least six months after your paid subscription expires or at least three months after your free trial ends.

    Can you provide more information on how you lost the license? Did someone else have access to it?