My objects flicker when changing states

Hi there, Bhayesh!

What you're describing sounds like an open issue in Storyline 360. Here's what we uncovered so far:

• Behavior: If a PNG image has states, it will flicker when hovering over it in Safari, Chrome, and Firefox

If that's not right, are you comfortable with sharing the file for testing? You can send it privately to our Engineers by using this secure link. We'll check it out and delete it after!

Yes that is the problem. Not only when the mouse hovers over but any trigger that I give which is supposed to change the state, it flickers and sometimes it disappears for some seconds. I am attaching the file here.

Thanks for sharing your project file so that I could take a look, Bhayesh. 

 I'm seeing the same behavior, and even with a bit of testing, I'm getting the same result.

I've opened up a support case on your behalf so that you can work directly with one of our support engineers to dive in and understand what's going on. I'll be following along and you should get an e-mail from them soon.

Hi Leslie,

My Email for some reason is not opening up. Can the support team communicate with me here itself?

Hi Bhayesh,

Thank you for letting me know. Do you mean that you are not getting e-mails from our support team or you are not able to get into your e-mail client at all? 

Either way, here's Lejan's response to you:

Hi Bhayesh,

I tested your project and I was able to replicate the problem. After looking into this further, I found out that the flickering issue when an object changes its state is a known bug that was already reported to our engineers. This behavior appears to be happening on any objects that transition from one state to another.

We want to apologize for any inconvenience this problem has caused you and rest assured that we'll do our best to get this resolved. We'll keep you posted on any updates we'll have regarding this.

Lejan Ocampo
Customer Support Engineer

I'm attaching this conversation to the report as well, Bhayesh.

Hi I had a similar problem. Its good to hear that the engineers are aware of this problem and are actively working on it. Gives me hope. I have made a huge game using articulate but the only problem is the flickering one. Can you tell me by when can we expect an update which will resolve this bug?

Hi Pramod,

Thank you for reaching out! I'm sorry that you are facing some flickering.

It is currently in the early stages of review based on our How We Tackle Bugs article. To help you plan, it's unlikely to be fixed in the next few updates.

As we continue to investigate, would you be willing to share your course file with us? We're happy to offer more tailored support. If that works for you, please use this private upload link!

Hi, Bhayesh and Pramod.

We appreciate your patience while our team investigated this.

I am happy to share some great news! We fixed the issue you reported where:
HTML: PNGs reload (disappear and appear or blinks) when there are states in it and you mouse hover them in Safari for Mac, Goggle Chrome and Firefox.

Be sure to install the latest Storyline 360 update (Build 3.49.24347.0) to take advantage of all the recent features and fixes. 

If the problem happens again, please let us know, or you can always work directly with our support engineers here.

I'm currently having this issue with a .png to .gif state character and gif to gif state character.

The first character's normal state is a png. When the user selects a certain point on the screen, the character moves along a motion path towards that point and switches states to a gif. When the character moves along the motion path, it often disappears for a whole second or more while viewing in Chrome.

The same issue happens with the second gif-to-gif character.

Has anyone else noted this issue resurfacing? Is anything being done to fix it?

Hi Clint, 

Sorry to hear that you ran into similar behavior. 

We are currently tracking a known issue that causes objects to flicker when the state changes. Would you be willing to share your project file here or privately through a support case so we can verify if you are being affected by this bug? We'll delete it as soon as we're done testing!