Forum Discussion

HannahMcManus's avatar
HannahMcManus
Community Member
6 years ago

No option to enlarge Storyline blocks on mobile devices

Hi all,

I have multiple storyline blocks in my Rise module which work fine on a PC. However when viewing them on mobile devices there is no option to enlarge. The strange thing is, this is only for two specific blocks...all the other Storyline blocks within the course have the square in either the top or bottom corner which enables the user to make this content 'full screen'. 

I can't see any difference between these two and the ones that are working...does anyone have any idea?

Thanks,

Hannah

rise 360
  • AlyssaGomez's avatar
    AlyssaGomez
    Staff
    6 years ago

    Hey, Hannah! That definitely sounds odd. Mind if we take a closer look at your course?

    You can send us the Rise 360 Share link by clicking here. Be sure to let us know which Storyline blocks aren't opening in fullscreen on your mobile device. 

    • HannahMcManus's avatar
      HannahMcManus
      Community Member
      6 years ago

      Thank you Alyssa, I have just submitted the case using the link you provided.

      Many thanks,

      Hannah

  • AlyssaGomez's avatar
    AlyssaGomez
    Staff
    6 years ago

    Thanks for sending that our way, Hannah! 

    I see Richard did some testing, and he recently requested more information from you. Let me know if you have any questions about what he sent!

    • hazelB's avatar
      hazelB
      Staff
      3 years ago

      Hi Matthias! Please open a case with us here so that one of our technical support engineers can assist you!

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