Forum Discussion
No Subscription Error
Getting a No Subscription message after being prompted to log into Storyline 360. Online features work and can still access Rise and other features, just cant use Storyline without getting the error message.
Hi, everyone!
We’ve resolved the issue that was preventing Creators from signing in to the Articulate 360 desktop app. Everything should now be functioning normally, though we’re continuing to monitor performance to ensure stability.
We appreciate your patience while we worked through this!
26 Replies
Our team faced this error last week. Contacted articulate. Asked me to do certain troubleshooting steps. Did everything. Didn't work. Articulate was working on non-company workstations. So I figured out it was an internal IT issue. It looks like it was something to do with token header changes, so firewall blocked it. I believe some other companies might be facing this too. So this message is to alert articulate team. In case this helps to trickle down on the problem.
It's fixed now for me!
Hi, everyone!
We’ve resolved the issue that was preventing Creators from signing in to the Articulate 360 desktop app. Everything should now be functioning normally, though we’re continuing to monitor performance to ensure stability.
We appreciate your patience while we worked through this!
Seems to be working now!
Hi everyone,
We’re currently investigating an issue where Creators can't sign in to the Articulate 360 desktop app. You may encounter sign-in failures, get stuck during login, or see a “No Subscription” error despite having an active subscription. This can impact launching and updating apps from the desktop app.
Our team is actively working to identify the cause, and we appreciate your patience and understanding. We’ll provide an update as soon as more information becomes available!
Please visit the Articulate status page, and click the Subscribe in the top right corner to receive notifications about future status changes.
Same here - I literally just posted the same discussion before seeing yours.
same here.
Same here - looks like there is a status up for this
https://www.articulatestatus.com/
Me too, me three, me four, me five, me six... I'm going looping and lossing clients. Who forget to carry the one on the code update??????????
