'Not enough space on disk' ....can't save work

Hi Jon,

We're now on Update 5 of Storyline 2, which you can download here.  Also, the release notes which detail all the fixes are here. 

You can also empty the temp folder, you'll just want to follow the steps here:

1. Open Windows Explorer, type %temp% in the address field, and press Enter.
2. When your temp directory opens, press Ctrl+A to select all the temp files, then press the Delete key on your keyboard.
3. A few temp files may currently be in use that can't be deleted. When prompted, you can skip those.
4. You can now save your project file.

Drive is filling up again.  I've located the problem...Articulate take note.  Storyline is backing up files and never deleting or replacing older backups.  So if you have a large project it fills up your drive really fast.  Eventually any size project will fill up one's drive in time.  I had 100 gigs of saved storyline backups in a hidden folder...which caused all these problems.

The backups are in Appdata/Roaming/Articulate/Storyline 

This caused a huge headache for me and is memory hog time bomb waiting to affect everyone who uses Storyline extensively.

Problem solved. Even though my Storyline files reside on the D drive, for some some reason it needs a large amount of space on the C drive too...obviously two separate drives. I'm not sure why storyline wants space on both drives when the file is not store on both of them....but freeing up the C drive solved the problem.

Nickolas, glad I could help.  BTW, I'm still going back every couple of months and having to clear out this temp file.  

Hi CK1,

Just to confirm, are you running the most recent update to Storyline 2 (update 1) and still experiencing this problem, correct? 

If so, please try to make sure that you're working with local files.

• Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
• You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
• Avoid using special characters, accents or symbols in your file names.

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

Also, try to make sure that you're not running to may programs in the background. If you run Storyline on its own, with no other programs running, do you see the same error? Does this occur with everyone Storyline 2 file you try to save? Have you looked into conducting the repair detailed here? 

It's only for 3 projects.  Yes, they appear to be duplicates of the same project.  I deleted most of the files, but here's a screenshot of what it looks like.  As you can see, a large project that keeps duplicating itself will eat up memory really quick.

I am having the same issue. I'm running only StoryLine 2. This is my first SL project...so I wouldn't think there's too much in a cache anywhere. I've even rebooted the computer several times. Each time I open SL2 and try to open the file, I get the same error that the project "Storyline" is being used by another process.

Hi Heather and welcome to Heroes!

Were you able to go through the troubleshooting steps I shared above with CK? Specifically I'd look into conducting the repair as something may have happened during your installation and then you'll also want to confirm that you're working with local project files as I mentioned.

Please let us know if you're able to go through those steps and how it's behaving after.

Hi Heather!

Did you go through the troubleshooting steps that Ashley shared above?

Thanks for sharing CK1!