Forum Discussion
Offline error message
We have presentations in Storyline 360 on our LMS. Over the last couple of weeks we have a number of students say that they are getting messages that they are 'offline ...trying to reconnect' They a...
Hi, everyone!
I have some great news to share. We just released another update for Storyline 360. In Update 76, we’ve included important fixes and new features!
One enhancement we’ve included:
The lost connectivity alert is now optional. Turn it on in the player properties.
To take advantage of this update, launch the Articulate 360 desktop app on your computer, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help!
Hello Penny,
Sorry to hear that you ran into this issue.
I recommend testing your course in a different LMS like SCORM Cloud to see if the issue is isolated to your LMS.
If you are able to replicate the behavior in SCORM Cloud, then the issue might be caused by your network or it might also be course related. Please open a case with our support team here if this is the case.
If the you are only experiencing the behavior when your course is hosted on your LMS, you can enable the LMS debug logs for your computer to see what message is generated in the logs whenever your course goes offline.
