Forum Discussion

Will_Findlay's avatar
Will_Findlay
Community Member
6 years ago

"Online presentations aren't supported"

I like keeping all of my development files in my OneDrive Folder. However, Articulate Presenter won't allow this as shown by the error msg below. Has anyone found a workaround? Are there any plans t...
Presenter 360
Studio 360
ChristopherW274's avatar
ChristopherW274
Community Member
6 years ago

I am trying to develop a PPT as a storyboard before going into Articulate Storyline. Since my 360 Subscription also gives me access to Presenter/Characters, I'm trying to pull a few into the storyboard. However, I keep getting the message that "Online presentation aren't supported". I have saved the presentation to my C: drive on my desktop, and it still will not allow me to use Characters. What am I doing wrong? 

Will_Findlay's avatar
Will_Findlay
Community Member
6 years ago

Christopher, Is your desktop folder part of your synced OneDrive folder? If it is, that would be the cause.

  1. Right click on the OneDrive icon in your Windows taskbar.
  2. Click More...
  3. Click Open your Onedrive Folder.

If your desktop folder is in this folder, anything in it will be considered an "online file."

  • ChristopherW274's avatar
    ChristopherW274
    Community Member
    6 years ago

    Yes, it is being synced with One-Drive, but it is a local (C:Drive) file.
    I turned Sync off to see if the issue resolved itself. It did not.
    Is there a folder that I should be using that will create a "local" file?
    By default everything but my system files/directories is backed up into One-Drive.

    Regards!

    /c

    Christopher Woods
    Product Training Specialist, ECS Learning Team
    Arrow Enterprise Computing Solutions
    Christopher.Woods@Arrow.com
    Work - Mobile: 720.366.2587
    Work - Desk: 303.824.6515

    9151 E. Panorrama Circle
    Centennial, CO 80112

    [cid:image001.jpg@01D64497.3A4A32E0]

    Reply to "Online presentations aren't supported"

    Will Findlay replied:

    Christopher, Is your desktop folder part of your synced OneDrive folder? If it is, that would be the cause.

    1. Right click on the OneDrive icon in your Windows taskbar.
    2. Click More...
    3. Click Open your Onedrive Folder.

    If your desktop folder is in this folder, anything in it will be considered an "online file."

    Reply
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    • davesteinman's avatar
      davesteinman
      Community Member
      6 months ago

      You're repeating the problem.  He (and I ) need a fix.

    • FelixFranke's avatar
      FelixFranke
      Community Member
      6 months ago

      Hi,

      Studio360 and presenter don't work with OneDrive (using a truely local pptx file as a "buffer"), but interestingly, I have been working with synced OneDrive files in Storyline for years (knowing that it should not work), and it works here.

      No idea what is different. It does not sync the file while open, but Storyline does not complain about working with a local OneDrive folder. Maybe it has to do with the OneDrive settings? Could imagine that you can set a priority level for syncing OneDrive folders, server-side? Don't know, just an idea.

      (Now that I have written this here, the problems will begin of course 😂)