I've been trying to find someplace that specifies the difference between LMS Reporting for Passed/Failed and Passed/Incomplete. None of the articles I am finding seem to actually tell me what the difference is between them. Would someone please explain?

Hi, Melissa -- It can vary depending on the LMS, and although I am not sure what LMS provider you are using, you may find the explanation offered by Brian Allen (one of the Heroes here in the community) to be helpful. Referring to the SumTotal LMS, Brian shared the following over here in this similar post: Here are the LMS reporting options we mostly use when publishing from Articulate for SumTotal LMS, and the scenarios for which we use them - Completed/Incomplete: We use this for any unscored content where we are tracking completion based on slide views. If the minimum number of slides are viewed, then the user is marked as completed. If not they are left in progress. Passed/Incomplete: We use this for scored content where we want the user to be left in progress if they do not achieve the minimum passing score. If the user achieves the minimum passing score they are marked as completed/passed with score, if not they remain in progress and no score is passed to SumTotal, allowing them to try again. Passed/Failed: We use this on a limited basis, primarily for things like compliance or certification activities where we want to record a failed status. If the user achieves the minimum passing score they are marked as completed/passed with score, if not they are marked as completed/failed with score. This is especially useful if you want to limit number of attempts through a learning activity for the purpose of assigning remedial training, etc., in the event of someone failing. My guess is that these reporting options will function fairly similarly for any LMS.

Hi, Melissa -- Thanks so much for your question! Have you had a chance to take a look at the information below? How to Report Completion Status and Success Status to an LMS When publishing Articulate Storyline content to a learning management system (LMS), you have four reporting options from which to choose: Passed/Incomplete Passed/Failed Completed/Incomplete Completed/Failed Many LMSs track both a completion status and a success status. To report both statuses, choose either Passed/Incomplete or Passed/Failed when publishing Storyline content. Completed/Incomplete and Completed/Failed report only the completion status. Hope that helps, but please let me know if you still have questions! :)

I have read this, but it does not explain in detail what the different is.

Hi Susan, When publishing Articulate Storyline content to a learning management system (LMS), you have four reporting options from which to choose (ask your LMS which one they require/request): Passed/Incomplete Passed/Failed Completed/Incomplete Completed/Failed Many LMSs track both a completion status and a success status. To report both statuses, choose either Passed/Incomplete or Passed/Failed when publishing Storyline content. Completed/Incomplete and Completed/Failed report only the completion status. If you don't want to show a user a score, have you looked at tracking by number of slides viewed instead of a results slide? That will only show the user as completed once they hit that number of slides.

Sure thing, Susan! For example, let's say you have a course without a quiz, and you want to track completion based on the number of slides viewed. If you set completion at viewing 20 slides, anyone who leaves the course before viewing 20 slides will see a Failed status in the LMS. Anyone who leaves the course after viewing 20 slides or more will see a Completed status. Does that answer your question?

Passed/Failed vs Passed/Incomplete Reporting

JoleenKiesel-05
Community Member
5 years ago
Hi All

Am hoping you can help figure out another issue, and not sure if it is related to the Completed/Failed issue.....we are finding now that if the user takes the quiz again because they have failed, it is not sending the updated score to the LMS but rather only recording the first attempt score. Any help would be appreciated!

(it was tested through SCORM and it apparently works there) - attached the .story file
PCPP-19_Quiz_7-22.story8 MB
RenGomez
Staff
5 years ago
Hi Joleen,

Thanks for reaching out! If your course is reporting the second attempt correctly in SCORM Cloud, then you'll want to reach out to your LMS and see if the reporting options need to be changed to record the latest score.

Let us know what they say and if we need to troubleshoot further!
DarinFennell
Community Member
4 years ago
I have a similar issue as one that has been mentioned above. I have a module with an assessment. It is set to Pass/Incomplete. Even when I get 100% on the assessment, the LMS still says I'm "In Progress". I used Storyline 3 to create the module, posted it for the LMS using Scorm 1.2, and Track using quiz results. When I look at "View Training Details" in my LMS (cornerstone), I get what's on the attached image. Any suggestions would be appreciated.
- LaurenConnelly
  Staff
  4 years ago
  Hello Darin!
  
  Thanks for sharing this screenshot with us! How are you tracking progress? Are you using a results slide, the number of slides viewed, or a complete course trigger?
  
  I'd recommend uploading your course to SCORM cloud to see if the same behavior occurs in another LMS environment! Here are the steps on how to troubleshoot your LMS with SCORM cloud.
DarinFennell
Community Member
4 years ago
I am using a Results slide to track progress. I uploaded it to SCORM cloud and got the same result. Here are two things I noticed. One, I had my result in a separate scene. I then moved it to the same scene as my assessment. The user was not seeing the Results slide because I had created a different conclusion slide in order to use our company's colors and styles. I then placed the Results slide in front of my conclusion slide, reduced the time to 1/2 second, and covered it with a white rectangle. Once I republished it and tested it in the SCORM cloud, it appeared to work fine.

I did notice afterward that I can now edit the Results slide and make it look the way I want.
LeahHemeon
Community Member
4 years ago
Hi Darin - you've found it. The user MUST hit that results slide for the results to actually get reported. If it's in another scene that the user doesn't "view" then the report results trigger on that results slide won't ever "report" back to the LMS. I call your solution the "hidden results" slide. Just so you know for future reference, your "results" slide doesn't actually have to show anything. I put a title off the slide so it's named (and you need an object of some sort to hold the timeline at 0.25 seconds). Otherwise I delete all other objects and set the "next" trigger to be when the slide's timeline ends. The only important part is that the trigger to "submit results" needs to stay and should go at the beginning of the slide's timeline for best results.

One other way to do this, if your version of Storyline 3 has the newer "complete course" trigger, is that you can use that trigger in lieu of a results slide. This only works though if you don't have a quiz that you need to report a score on.

I also second Lauren's recommendation to always test your SCORM packages in SCORM Cloud. It's free for packages under 100 MB. It ensures that you get expected results BEFORE taking it into your LMS. This way you can narrow issues down a bit more - in this case, the package didn't track in SCORM Cloud so you knew the issue was with the package and not a setting in the LMS.

Hope this helps!
AlexHunter-2699
Community Member
3 months ago
VERY helpful! I have been developing a little over 5 years and I STILL have trouble sometimes remembering ;)