Forum Discussion
PC Cursor disappears
I can begin a work session with SL, can see the cursor just fine. At some point, the cursor vanishes when I'm over any SL window. If I take the cursor over any other software, it re-appears.
Anyone else experience this and has a fix? Thank you in advance!
I'm using the latest version of SL 360 on a ThinkPad with:
12th Gen Intel(R) Core(TM) i9-12950HX 2.30 GHz
128 GB (128 GB usable)
Windows 10 Enterprise
Hi JohnJohnson-6a8,
Thanks for reaching out!
I'm happy to help troubleshoot and have a few clarifying questions to start.
- Does this happen in multiple files or a specific one?
- If only one file, you can try importing your slides into a new Storyline project
- Does this happen if you view the course on a desktop computer?
A Storyline repair typically fixes unexpected behavior. If the issue persists, it would be helpful to see a screen recording of what you're experiencing. You can upload that here or privately in a support case, and we'll delete it from our systems once troubleshooting is complete!
- Does this happen in multiple files or a specific one?
