Forum Discussion
PDF filename changes when downloading from Rise
Hi there,
We have noticed that when downloading a pdf document (from the pdf multimedia block) the filename of the downloaded document is different than the filename of the document when it is in Rise. See attachment for screenshots. Is this supposed to happen? If so, what is the rationale in changing the filename? We would really appreciate it, if someone can shed some light on this for us. Thank in advance and have a wonderful day!
Hi everyone! We fixed the issue in Rise 360 where extra characters were added to attachment block file names. Please have a look, and let us know if you have any further trouble with your attachment blocks!
104 Replies
Has there been any resolutions to the renaming of the .pdf files?
I am truly amazed by the non-sense staff's responses to an old and critical problem. The rename of all assets (pdf, png, etc) is generated in the Export phase by Rise and does NOT depend of what LMS, browsers, etc. is used.
Just look at the “assets” folder in the exported course to understand.
It is clearly a feature of Rise360, probably to uniquely identify each asset, even if loaded with the same name, but in the case of pdf downloaded files it causes obvious and big problems for users.
Why does Articulate not give a SERIOUS answer to this problem and keep asking useless things, while knowing very well the cause?
Just an update of my previous message.
If there is any technical reason to add characters to the pdf file names during Rise 360 export activity (of course, I suppose there is a reason) , why do not declare and explain it clearly and why Storyline360 does NOT change the pdf file names?
What is different downloading a pdf file included in a Rise courses versus a pdf included in Storyline courses that push Articulate to change the name's file exporting Rise?
Thanks for answering!
Yes, I have noticed this issue as well!
Is there any update on this? It is still happening 5+years since the first poster mentioned it
Hi, yes we have this issue too. It means that the multimedia download block is almost unusable because we can't have our learners download files with such un user-friendly names! They think it is an error. We have been using Amazon Web Services and adding download links to get around it but it would be great if we could do this natively in Rise. It may be that there is a technical reason why it can't be done, but just adding this here to let you know that we'd love a fix too! Thanks
Hi everyone! We fixed the issue in Rise 360 where extra characters were added to attachment block file names. Please have a look, and let us know if you have any further trouble with your attachment blocks!
