Forum Discussion

BrabraBonini's avatar
BrabraBonini
Community Member
6 months ago

PDF is not exporting

Hello!

I am currently experiencing an issue where the Rise PDF export of my courses  keep showing an error. It´s been a few days now and I´m unable to export PDF files.

The message is: Something went wrong. There was an error publishing your course. Please try again.

Can anyone help?

 

rise 360
  • CarlosHenriqueM's avatar
    CarlosHenriqueM
    Community Member
    6 months ago

    Hi, I'm from Barbara's team and we carried out some more tests and found an error message in the console in the Chrome browser, see in attachments.

    Tests we perform:

    -publish to another user
    -publish a copy
    -publish in mozilla
    -publish in incognito mode

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    6 months ago

    Hi Barabra & Carlos!

    Sorry to hear you're having trouble publishing from Rise 360 to PDF!

    I noticed that you've also opened a support case being handled by my teammate, Cleober. It looks like Cleober replied to Barabra's e-mail with follow-up questions on this behavior. You're in excellent hands troubleshooting with him, and we can continue the conversation through your case.

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