Forum Discussion
Peek Issues
Hi! When screencasting using Peek the audio keeps dropping out and is often garbled.
Tested this now on two separate computers with different headsets.
I'm having the same audio issue recording a software demo. The audio seems fine until I start moving the mouse, then it cuts in and out- "garbled is a great way to describe it." Windows 10; i5 processor. This has happened when coupled into my workstation and having the laptop wireless.
Hi, Correy.
Thank you for opening a support case! I see you're working with my teammate Jose, so you're in great hands! Please reach out to Jose through the case if you have additional questions.
In what year will this issue be resolved?
Hello, I just installed Peek. I have a really nice microphone and did a test recording.
During play back, after 3-4 seconds the audio completely stops.
Can you please help? Not sure if this issue reported by others has been resolved.
Hello RustomKH Vachha!
I see that you've reached out to our Support Engineers for help and are working with my teammate, Jose, in a support case! Great call. We'll continue the conversation in your support case!
It's four years later, I am a new user of Articulate, and my company was kind of enough to provide me with this, and my main use of the software is screen casts/recorded audio and video, and the audio is terrible, and cuts in and out, in both preview, raw .mp4 format, and in Articulate Review. Based on this thread, it's seems absolutely nothing has been done to resolve this issue in at least 4 years. I am really regretting asking my company for this software license at this point.
Hi Matt!
So sorry for the trouble! We are definitely here to help. It sounds like after recording a Peek screencast, the audio is cutting in and out in preview, the .mp4 file, and in Articulate Review. Have you tried a simple Peek repair?
I've started a case on your behalf with our Support Engineers to work with you directly. They'll be reaching out via email!
I see the issue remains unsolved.
Regarding what was said earlier, this was never actually resolved for us,
we simply no longer had the time or patience and moved on.
Disgraceful product
@jonathan newman - Thanks for that helpful tip to undock. The audio was garbled and skipping when I was docked and using multiple monitors. When I undocked, the audio was fine.
@Articulate - It is a pain to have to undock each time I want to make a peek recording.
Hi Jennifer,
Thanks for sharing your feedback with our team! I'm sorry to hear that you're experiencing this issue and understand how frustrating it can be. I've opened a support case on your behalf so we can investigate further. You'll be hearing from one of our Support Engineers soon via email.
