When I open a video in replay, the image is distorted and pixelated. Thankfully when I published the video as an MP4, it's fine. But I can't see anything when looking in Replay. I have uninstalled and reinstalled Replay and that seems to have worked in the short term (about 2 weeks ago). But opening Replay today is showing the same issue. I don't want to have to keep uninstalling and reinstalling Replay. I have attached an image for reference.

Hey Articulate support team - I've just opened a Replay file and this problem still exists. I think judging by the amount of ppl who've commented on this thread there are a lot of ppl running into this problem and not stumbling on the workaround I found. There's probably people tearing their hair out and abandoning projects because of this fundamental bug. Do you have an update on when your team will fix this please? This thread is 9 months old now.

Hi John, Thanks for your swift response. This is a bug that literally prevents me from progressing with the job I'm doing so I'm amazed that this bug isn't a top priority. Replay is completely useless to me until this is fixed as I can't see the video I'm trying to edit. Sorry to moan, I know it's not you but unfortunately there seems to be a repeated theme at Articulate where bugs aren't fixed for months on end - there are endless threads on this forum that aren't resolved on the Storyline side. For such an expensive piece of software, the technical support severely lets the company down and it doesn't seem to be improving. I'll open a case, thanks.

Hi Tom How bizarre! You're right, it does work. Thank you so much for replying :)

I just started having this same issue with videos completely distorted and pixelated. I have had Artiulcate 360 for a few years and did not have any video issues in Replay until the last few months. I used the workaround of clicking Record and then quickly stopping it and that fixed the issue for the moment. Can we get an update on this issue?

Hello Karen! Thanks for reaching out! Have you tried importing any other videos? If so, are they all pixelated? It would be helpful to see your project. Do you mind sending us the video that you're importing? You can attach it to this discussion or privately in a support case.

Pixelated Video in Replay | Articulate

amybabik
Community Member
7 months ago
This issue just started happening to me in the last week. I used Jeanne's tip above and it worked perfect! Thank you so much!
- StevenBenassi
  Staff
  7 months ago
  Hi Amy!
  
  So glad to hear Jeanne's post helped solve your issue! If you run into any setbacks moving forward, please let us know.
  
  Have a great rest of your week!
  - JeanneRupprecht
    Community Member
    7 months ago
    Steven,
    
    This issue was first reported back in 2022 and the workarounds were documented by other users over a year ago (See Page 1 of this issue). Any idea when this will be fixed?
    
    Thank you.
ErinTrem
Community Member
6 months ago
I am currently having this issue as well. Still no fix, Articulate??
LaurieFarley
Community Member
4 months ago
Same issue - any video I import is a pixelated mess. I've used Replay off and on for years with no problem - just started happening in last few months. The secret formula works. Click record to add a second of video on the end of your pixelated/imported video. Click stop, delete what you just recorded. And your original video is now fine. WTH? But it works!!
LaurieFarley
Community Member
4 months ago
Another discovery on the pixelation problem. I work with dual monitors. If I open Replay and the video on my extended monitor, then I get the pixelation problem. If I drag the entire screen to my main monitor, the pixelation instantly goes away.
- JoseTansengco
  Staff
  3 months ago
  Hello Laurie,
  
  Sorry to hear that you ran into this issue. I opened a support case on your behalf so our support engineers can check what's causing the pixelation issue.
  
  While waiting for someone to reach out, please check if both monitors have their scale values set to as close to 100% as possible. To check, right-click anywhere on your desktop, click Display settings, and then adjust the Scale value of your monitors to 100%.
  
  You're in good hands, and if adjusting the scale value doesn't work, a support engineer will be reaching out to continue troubleshooting the behavior with you.
ElizabethHerron
Community Member
3 months ago
Hi fellow Replay 360 users! I had a hunch that this "bug" regarding pixelation might be tied to Windows 11. While my experiment was not exhaustive, I experience the pixelation problem (which is solved by minimizing and then enlarging Replay360) on my notebook (running Windows 11). I uploaded Replay360 and Peek 360 to my virtual machine (running Windows 10), and the pixelation problem went away. I provided this to the engineering team at Articulate, so hopefully it will narrow down their "search" for a permanent fix.