Forum Discussion

EPurtell's avatar
EPurtell
Community Member
11 years ago

Play and Stop buttons greyed out in Timeline

Sometimes my Play and Stop buttons are greyed out (and can't be used) in my Timeline in Storyline. What could be causing this, and how can I reactivate them? Thanks!
storyline 360
  • LucianaPiazza's avatar
    LucianaPiazza
    2 years ago

    Hello Everyone! ✨

    I'm happy to share that we have released a new update for Storyline 360 (Build 3.76.30446.0).

    In this update, we have implemented a fix for:

    • Timeline preview buttons weren't always clickable.

    As a first step, I recommend updating Storyline 360 to the latest version. Here's how:

    Update Authoring Apps

    If you have any questions, please let us know in this thread or privately in a support case.

    Have a great day! 

DanielleFernand's avatar
DanielleFernand
Community Member
4 years ago

Was there any resolution to this or this still a known bug? It happens to me all the time in Storyline360 and is quite frustrating. Lately moving to another slide to make the buttons reappear hasn't been working like it used to. 

  • LaurenDuvall's avatar
    LaurenDuvall
    Staff
    4 years ago

    Hello Danielle!

    I'm happy to work with you to understand exactly what you're running into! My teammate, Leslie, shared earlier in this thread that we released a fix for the bug where the Timeline preview buttons become disabled while working on a file. However, it sounds like you're still running into this bug. We are now on Storyline 360 (Build 3.50.24668.0). Which version of Storyline 360 are you using?

    Also, it would be helpful to see the snag in action. Do you mind sharing a Peek with us?

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