Potential bug: feedback layers disappear after course completion (marked as completed/passed)

Potential bug: feedback layers disappear in a lightbox after the course is marked as completed/passed

Hello,

I think I may have identified a potential issue in Storyline related to the display of multiple layers in a slide opened as a lightbox, after the course has been marked as Completed/Passed.

How my question slides work

In my course, each question works as follows:

• after the learner submits an answer, a feedback layer is displayed:
  • either a Correct layer;
  • or an Incorrect layer;
• this layer contains the feedback and a Next button;
• when the learner clicks Next, they move to the following slide;
• at the same time, another trigger displays an additional layer that I call a “Lock” layer, whose purpose is to hide the Next button.

At the end of the course, I have a summary slide that allows learners to review all the questions they answered throughout the module by opening each question slide in a lightbox.

When the learner opens these questions from the summary slide, everything works as expected: the lightbox displays both the appropriate feedback layer (Correct or Incorrect) and the Lock layer on top, which hides the Next button.

The issue I have noticed

At the very end of the course, the learner can click a Quit Course button.

This button displays a final confirmation layer with a message such as:

“Are you sure you want to quit?”

The learner can then choose between:

• Yes, quit the course
• No, go back to my answers

The course is also marked as Completed/Passed when this confirmation layer is displayed.

If the learner chooses to go back to their answers and then opens one of the previous question slides again in a lightbox, the behavior changes:

• the Lock layer, which is the top layer, is still displayed correctly;
• however, the feedback layer underneath it (Correct or Incorrect) completely disappears.

As a result, the question slide is displayed with the Lock layer, but the feedback that was previously visible is no longer shown.

What seems unusual

This issue appears to happen only after the course has been marked as Completed/Passed.

Before that point, the exact same lightboxes display the different layers correctly.

Is this expected behavior in Storyline once a course has been marked as completed/passed?

Or could this be a bug related to how Storyline restores or displays multiple slide layers when opening a slide in a lightbox after the completion status has been triggered?

I can provide a Review 360 link to make it easier for you to see and reproduce the issue I’m describing.

Thank you in advance for your help.