Forum Discussion
Preview freezing randomly
Hi!
I've been experiencing a problem when previewing any project I'm creating on Storyline. It doesn't matter if it is one slide, a scene, multiple scenes or the entire project. The size of the also doesn't matter.
It seems to happen randomly. One moment I'm working on a slide, and the preview runs immediately. Then suddenly it just freezes up and I have to hit escape and save and close the project, and then open it up again after which it will work as normal. I've tried hitting escape and previewing again, but then the arrow on the preview button seems to be inactive and I'm only able to initiate the preview of the full project, but it still freezes without actually opening the preview.
At first I thought there was a bug in one of my projects, so I created up a totally new project but the issue remains. I've tried several different projects and at some point in every project this happens. This leads me to believe there's something in the software or on my PC that causes an issue. I don't have access to a different machine to see if that makes a difference.
I've tried uninstalling the software that didn't work. It's super frustrating especially if I'm working on complicated slides.
Does anyone have any advice please?
Sorry, I see my third sentence is incomplete...
The size of the project also doesn't matter. I've had the issue with a blank project as well.Hello GerdaFourie-4b4,
Sorry to hear you ran into this issue.
Based on the description of what's happening, it sounds like you're running into an installation issue. If you're already working locally when creating your Storyline 360 projects, try repairing your Storyline 360 installation to see if this fixes the issue. If the issue persists, please open a case with our support team here to connect with a support engineer for further troubleshooting.
Hi Jose
Thank you so much for responding! I've done the needful so I will see if it fixes my issue, otherwise I will open a case.
