Forum Discussion
Problem with audio player on Rise 360
Hi, I have a problem with the audio files on Rise 360. Sometimes the player doesn't work properly. It happens randomly and on different browsers. The player does not indicate the duration of the au...
I've just encountered an issue where an audio file added to a RISE course, plays when it is previewed in RISE but won't play when published to a SCORM package and uploaded to SCORM cloud or the PeopleStreme LMS.
This is really embarrassing because it's always worked, so I didn't test in an LMS before our team published it to our staff.
The play button appears to depress but the file doesn't play and the progress indicator doesn't move.
Our staff use a combination of Android phones, iPads and PC's and we have multiple reports of the same issues. Before testing on an android device I did a quick test on our LMS using Windows 10 and Google Chrome (Fully up to date) and experienced the same issue.
I've generated a video file with the podcast I initially added as an audio file and added this to the course instead but it means the file is three times the size.
Does this mean that audio files should be avoided for now?
