Forum Discussion
Problem with cue points when pausing and resuming slide
It looks like the problem is back in the current version.
When I use a cue point (A) to jump to a new layer (X) and then return from that layer (X) to the base layer, the next audio plays without any problems and then jumps back to cue point (A).
Then I'm stuck in an endless loop.
If I replace the cue point as a trigger with a fixed time (as ramana suggested two years ago), it works.
So it is definitely a problem when using cue points in conjunction with pausing the timeline on the base layer.
The problem occurs not only in connection with layers, but also when I jump between different cue points on the base layer and pausing the timeline.
In general, there seems to be a problem with pausing the timeline, as participants often report that the training no longer works correctly when they minimized the window and the player was paused as a result.
Thanks for reaching out and sharing your experience!
Since we previously shipped a fix for this Storyline bug, we'd be happy to check and confirm if you're experiencing the same issue. I've opened a support case on your behalf and sent an e-mail with an upload link you can use to share your .story file for testing.
You're in excellent hands troubleshooting with our support engineers. We can continue the conversation through your case!