Forum Discussion

MarianWilleke's avatar
MarianWilleke
Community Member
2 years ago

Problems with links, colors, text since update

Hello! I have been trying to figure out this new update with adding text.  Typically, we create content in a Google Doc/Word document and then copy and paste in.  Previously, regardless of the size f...
advice
Articulate 360
rise 360
KellyAuner's avatar
KellyAuner
Staff
2 months ago

Hi IrisSchlabitz,

Thanks so much for reaching out!

Our team is still tracking an issue where texts copied from a Google document retain their original formatting instead of adapting to the text format of the Rise course. If you're copying and pasting text from a Word document, this behavior is expected. I've shared your feedback with our product team to ensure they're in the know with what customers are asking for. We'll keep you posted with any news!

IrisSchlabitz's avatar
IrisSchlabitz
Community Member
2 months ago

Hi Kelly,

Thanks a lot for your response! I really appreciate your efforts. However, I do have a clarification to make. Prior to the 2023 update, copying from an MS Word document into Rise did not adapt the formatting from Word. Rise maintained its own formatting without any issues. 

From my experience, the problem doesn't seem to be resolved when copying from a Google document and formatting is retained. The majority of institutional companies, including ours, predominantly use Microsoft documents e.g. Word. Therefore, it's crucial that we address the issue specifically with MS Word.

Looking forward to your insights and a possible solution.