Problems with Quiz Review Texting Overlapping

Hi, Glen -- Sorry to hear your are having issues here! Thanks so much for the update and if you would like to share your file privately for further review, you are welcome to do so using this form. :)

Thanks Glen for the update and I'm glad you were able to get it working for you. We're always happy to take a look at your files - so feel free to share.  With Siobhan's issue I didn't see it upon publish or upload to an LMS - so she was taking a look at her course again to ensure there weren't other elements of corruption and how it would behave once uploaded to her LMS. 

After some more thinking and testing, I'm somewhat certain the reason this is happening, in my specific case, is that the story files I'm working with started life within SL1 originally and were then converted to SL2. Somehow this "jiggled" one of the states of the answers for some quiz questions. The fix is somewhat bizarre, as well.

First, I determine which of the multiple choice answers is behaving this way by clicking through the states of each selectable answer. When I find the culprit, I'll open up 'Edit States' and then the truly bizarre happens. I merely click inside the text box (while editing that state) to place the cursor somewhere in the text, and the text instantly "jumps" back to where it ought to be. I don't actually move anything, text, text box or otherwise. Then I click 'Done Editing States' and presto! Fixed.

I'm not sure how the original quiz slides in the SL1 version of my course were set up by our instructional designers, whether they manually maneuvered the question's answer boxes/text or whether they just generated the question against the slide background and left it as-is. I suspect they may have moved the question text box and answer boxes around a bit for a more aesthetically pleasing result, but I'm not able to confirm that hypothesis.

Like I mentioned before, this course contains sensitive material and so I can't share it outside of my company, but if this happens with one of our 1500 other courses, I might be able to share those files with Articulate to help patch this for other users. I'll keep a sharp lookout!

We appreciate the update and additional info, Glen -- and any further details or files you can share in the future would definitely be helpful. :)

Thanks, Christie! I'll see what I can do.

Any word on this? I'm on the hook for a deliverable and see no way around this issue.

Check the states of the answer boxes for your quiz questions, make sure you look at each object state. That help any?

Hi, Miles -- Sorry to hear that you are having difficulties! Could you please share your file so that we can take a closer look for you? Or, as you mentioned you are in a time crunch, you would be welcome to work directly with our Support Engineers by using this form, and I will be sure to follow along with your case. 

Hi, Miles -- I looked for your case in our ticketing system, and unfortunately I was unable to locate it by searching your first and last name. Did you happen to receive an on-screen 'Your case has been submitted' message or even a confirmation email from which you can share your case number? Please also check your SPAM folder as it may have been redirected there in error. 

Hi, Miles -- Thanks for your follow up, and I see that your case, 00714744, has been received. It looks like one of our Support Engineers replied to ask if you are able to provide a screenshot of what you are encountering, as he did not find the same behavior when reviewing your file. Please use the upload link he provided in the email sent earlier this morning at your first convenience to share your screenshot so he is able to investigate further. :)