Problems with Quiz Review Texting Overlapping

I'm having some trouble with the review option of the quizzes in Storyline 2. I've looked through the forums, tried quizmaker, tried condensing the amount of text I had per Q&A, etc. and found no solution. Basically what's going on is that once the quiz is done and the user can review their (in)correct answers, the actual review answers are showing up overlapping one another. I know there was an update to fix this in the original version of Storyline but is there a fix or editing optionfor Storyline 2?

83 Replies
Christie Pollick

Hi, Jessica - My apologies for any confusion. It looks like you have attached your published output folder, and what I will actually need to see is your .story file. 

Please use the ADD ATTACHMENT button in the bottom left corner of the reply box in the thread, and you can browse for the file from there. Please also note that if you reply via email, your attachment will not appear here in the thread. Thanks! :)

Catherine Orfald

Hi All! I'm having this same issue. When reviewing the Matching Drop-down question, the container size gets compressed. There was a note on this in Storyline 1 which was addressed by an update fix: http://www.articulate.com/support/storyline/text-in-drop-down-questions-overflows-containers-during-quiz-review. Has this crept back into 2? In the attached file, I tried making the test question container smaller (not as wide) but this didn't help. Any ideas?

Catherine Orfald

I think I'll work-around it by editing the Post-Quiz Review feedback and Review layer, as per this blog: http://blogs.articulate.com/word-of-mouth/3-easy-steps-to-customizing-review-feedback-in-articulate-storyline/

However, if anyone has a solution to the Storyline issue, that would be great.

Ashley Terwilliger

Hi Catherine,

Yes, unfortunately it seems this reappeared in SToryline 2 and our QA team is aware and investigating the issue. I'll include this thread as a part of our report so that we can share any updates here once there is additional information, but as I cannot offer a time frame, please continue to use that work around. 

Ashley Terwilliger

Hi Siobhan,

Responding via email includes your signature here so you may want to edit the post to remove that information, it's entirely up to you.

Also, when you respond via email it does not include any attachments here so you'll need to visit the forum thread to upload them. If you don't want to share it in the forums for confidentiality reasons, you can send along to me here.  A copy of the .story file and the link to access the course would be ideal. 

Glen Murdock

I'm having the same issue, except it's with multiple choice answers shifting about/overlapping after publishing. Occasionally,  we'll have published quiz questions with multiple choice answers that overlap each other - this isn't a consistent issue either, which is probably why it's so hard to diagnose. Publish once, we'll get the odd question mucked up. Open, publish again (no changes) and the question renders fine.

I've found that if you set Shuffle Answers to 'None' in the Form View on the question slides it seems to help prevent repeat occurrences. I'd share the file I'm working on right now, but it's security-related and highly sensitive. If it happens again with another course file, I'll pass the .Story and ZIP files on to Articulate!

Glen Murdock

Update: It seems somehow the various states of the text boxes/tick boxes has become demented or corrupted in a most peculiar way.

One state (either the 'Normal' or the 'Selected' state) is where you'd expect to see the box - and the other state is moved up or down a little bit! Somehow this comes out to jumbling the answers to the questions and causing the text to overlap. Maybe it's the same deal with these dropdown answers - take a look at your object states.

Ashley Terwilliger

Thanks Glen for the update and I'm glad you were able to get it working for you. We're always happy to take a look at your files - so feel free to share.  With Siobhan's issue I didn't see it upon publish or upload to an LMS - so she was taking a look at her course again to ensure there weren't other elements of corruption and how it would behave once uploaded to her LMS. 

Glen Murdock

After some more thinking and testing, I'm somewhat certain the reason this is happening, in my specific case, is that the story files I'm working with started life within SL1 originally and were then converted to SL2. Somehow this "jiggled" one of the states of the answers for some quiz questions. The fix is somewhat bizarre, as well.

First, I determine which of the multiple choice answers is behaving this way by clicking through the states of each selectable answer. When I find the culprit, I'll open up 'Edit States' and then the truly bizarre happens. I merely click inside the text box (while editing that state) to place the cursor somewhere in the text, and the text instantly "jumps" back to where it ought to be. I don't actually move anything, text, text box or otherwise. Then I click 'Done Editing States' and presto! Fixed.

I'm not sure how the original quiz slides in the SL1 version of my course were set up by our instructional designers, whether they manually maneuvered the question's answer boxes/text or whether they just generated the question against the slide background and left it as-is. I suspect they may have moved the question text box and answer boxes around a bit for a more aesthetically pleasing result, but I'm not able to confirm that hypothesis.

Like I mentioned before, this course contains sensitive material and so I can't share it outside of my company, but if this happens with one of our 1500 other courses, I might be able to share those files with Articulate to help patch this for other users. I'll keep a sharp lookout!