Forum Discussion

PeggyWard-c80e9's avatar
PeggyWard-c80e9
Community Member
3 months ago

Publishing as Video Error

I used the record screen function in Storyline to make a tutorial. However, when I publish as a video and it reaches the Project Complete popup, the files do not work.

One video saved to the folder I selected, but it was corrupt. My other attempts resulted in no files being saved to my computer, not even to local storage on my laptop.

When I click View Project when the export completes, I get an error message and opportunity to send feedback to Storyline about the issue. Any idea what is going on or when it will be fixed?

storyline 360
  • StevenBenassi's avatar
    StevenBenassi
    Staff
    3 months ago

    Hi Peggy!

    Sorry to hear you're having trouble publishing a Storyline course to Video.

    I see that you've opened a support case as well. It looks like my teammate Robby is handling your case and replied to your e-mail with some follow-up questions. You're in excellent hands troubleshooting with him and we can continue the conversation through your case.

Related Content