Forum Discussion

HeatherLalla's avatar
HeatherLalla
Community Member
7 years ago

Publishing to Video and Closed Captioning or Subtitles

I am publishing a series of videos using Storyline 360 and I have been asked to have closed captioning on the videos.  I was able to take from my notes section and add captioning to each slide and when I play the slides I can click on the CC icon to view the words, however, when I publish the course as a video the closed captioning does NOT appear on the screen.

How do I publish a complete course as a video and have closed captioning play on the video?

storyline 360
  • KellyAuner's avatar
    KellyAuner
    2 years ago

    Hi, everyone!

    I have some great news to share. We just released another update for Storyline 360. In Update 73, we’ve included important fixes and new features!

    One new feature we’ve included:

    Boost video accessibility by including closed captions when publishing projects as MP4 video files.

    To take advantage of this update, launch the Articulate 360 desktop app on your computer, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

    Please let me know if you need additional help!

  • AnniMcMahon-6d3's avatar
    AnniMcMahon-6d3
    Community Member
    2 years ago

    Hi I add my vote for the closed captions function when publishing to video thanks

  • NatalieKosbob's avatar
    NatalieKosbob
    Community Member
    2 years ago

    Hello.  Wanting to keep this on someone's radar, but it doesn't seem to be getting far.  Can someone know how we can seriously request this as a feature.  It doesn't seem that customers asking through this type of forum is really helping, sadly.  I would think after the 4 year mark Articulate would see a need to add this feature.  Can someone from Articulate tell us how to bump this up through the correct channels?

  • EricSantos's avatar
    EricSantos
    Staff
    2 years ago

    Hi Natalie,

    I can confirm that when publishing for video, closed captions are not included since there are no player elements included. Rest assured that we are already monitoring an open feature request for this; I've added your voice to it.

    This request is on our radar but has yet to make it to our feature roadmap. You are in the right place, and we'll surely let you know if anything changes!

  • JohnMorgan-c50c's avatar
    JohnMorgan-c50c
    Former Staff
    2 years ago

    Hi Yuvaraj,

    Welcome to E-Learning Heroes! I understand you'd like to know if closed captions can be included in projects that are being published to video. I'm happy to report that you can do that in Storyline 360! Here's some more information about this feature. If you are not able to utilize this feature please let us know here or open a support case with our support engineers.

    Thanks for reaching out!

      • StevenBenassi's avatar
        StevenBenassi
        Staff
        2 years ago

        Hi Jolie!

        I just wanted to pop in and share that part of your e-mail signature came through when you replied via e-mail. You can remove that if needed by clicking ‘Edit’ beneath your response.

  • JolieBonnette's avatar
    JolieBonnette
    Community Member
    2 years ago

    Hello Steven. Very much appreciated for you to advise that. I did not realize it was being posted to the public board but should have. Thank you again. 

  • JohnMorgan-c50c's avatar
    JohnMorgan-c50c
    Former Staff
    2 years ago

    Hi Katrina,

    Thanks for reaching out! Yes, if you are using Storyline 360 Build 3.73.29831.0 or newer and add captions to audio tracks and videos then the closed captions will be automatically done when publishing to video. Here's an article with more about adding Closed Captions for Video Projects.

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