Quiz not allowing student to select answer choice in quiz

This started happening to me this week in Storyline 3.  When you try to select an answer to a Multiple Choice or T/F question, there is no functionality for making a selection.  It doesn't work from the learner's end in the LMS, nor does it work for me in preview mode.  It functions fine in Storyline 2, but not in version 3.  If I import a functioning quiz from version 2 into version 3, it doesn't work.  I am increasingly experiencing issues with Storyline 3 that I have never had before.  Very discouraging!!!!

Hi Morten!

We haven't yet been able to recreate this problem on our end, so we'd love to get some more information from you. 

First, what version of Storyline are you using? It sounds like you may be using an older update of Storyline 360, but to be sure, you can go to Help >> About Storyline. Let me know what version and update number you see there.

Also, have you been able to recreate this issue in another environment like SCORM Cloud?

Hi - we have rolled out some Storyline modules in our organisation, and are receiving mulitple reports of this behaviour. My Storyline verision for publishing was uåpdated around March 2018. 

Is this issue still being worked on, and are there any usable support methods other than 'select the answer and then press space bar'?

Hello Ruthya! 

I didn't realize you were working with a support engineer in a support case. I'll be sure to update your case with this information and I encourage you to continue working directly with Ryan.

It looks like your email signature came through when you replied via email. You can remove that if needed and here’s a quick Peek video if you need help.

So we experienced this issue intermittently for a long time in our systems. As  is the case with most here, were able to replicate the issue only by logging in as the user having difficulties - trying from multiple computers and browsers, narrowed the issue down to something in Articulate. We ultimately ended up upgrading our assessments from Studio '13 to Storyline. So far, we haven't experienced this issue in Storyline at all.

That said, we DID find a temporary workaround that allowed many of our students to complete the question and move forward in the assessment.

Have your students use ALT-Tab to highlight a response choice, and then select Space or Enter to make the selection. Then, ALT-Tab to the submit button, and use Space or Enter to make that selection. 

Hello, 

My organization is also experiencing the issue above, where the radio button is not clickable, and students get stuck on that slide. Similarly, the issue is intermittent, not all students experience it. The last update I see here was four months ago. Has there since been a fix for this? Also I saw the Articulate 360 upgrade, however, we're using Quizmaker '13.

Thanks

Hello Nitesh! I'm not sure what you are asking for update on? Did you see Ali's reply above?

Can you let us know what you are having difficulty with?

Any update from Articulate team on the above?

Hey all,

Great news - Articulate 360 Update 5 is now available! It includes a number of fixes detailed in the release notes here.  

The item you may be interested in is how it fixed the issue where radio buttons and check boxes on quiz slides wouldn't always show selected states when learners chose their answers.

Launch the Articulate 360 desktop app on your computer and click the “Update” button next to each tool.

Let us know if you have any questions!

Thanks Keith - I see where you reached out to our support team (01046739) and Abel is assisting you.