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KateLaney's avatar
KateLaney
Community Member
6 years ago

Quiz Questions Not Resetting in Storyline 360

Good afternoon!

I have a very basic quiz with 10 questions set so that if the user fails the quiz, they need to retake it.  I have the question properties set for each so that when the quiz is reset, the questions reset to their initial state.  However, when I re-attempt the quiz by clicking the "Retry Quiz" button, the player won't allow me to answer the questions.  I'm using Storyline 360, and all the questions I've seen about this are for other versions.  Help, please!

Thanks!

  • Try setting the question properties to Automatically Decide when revisiting.

    Also, double-check that your Retry button has the Reset Results trigger before the trigger that jumps to the first slide of your quiz.

    I hope one of those suggestions will help!

  • jlee's avatar
    jlee
    Community Member

    Thank you. Setting the trigger to reset results fixed it for me.

  • Hi Melanie!  I'm experiencing the same thing.  Happy to share my file if that helps... I welcome any ideas for troubleshooting this!

  • MelanieBrooks's avatar
    MelanieBrooks
    Community Member

    Verify that there is no way for them to navigate away from the failure layer without activating a trigger that resets results (i.e. they should not have access to the menu from that slide or the next button unless there is a trigger attached to the next button).

    Second, make sure all quiz slides are set to "automatically decide". 

    Post a pic of your failure layer if you can. I can't download from this site due to our security settings. 

    • JennieBrevit960's avatar
      JennieBrevit960
      Community Member

      Thanks.  I can confirm that my settings are "automatically decide" for each of the quiz slides.  Here's my failure layer.  My menu is locked...

  • MelanieBrooks's avatar
    MelanieBrooks
    Community Member

    Unfortunately, everything looks good on your slide from what I can see.

     

  • MelanieBrooks's avatar
    MelanieBrooks
    Community Member

    Here is what fixed it on mine: when the triggers are listed in the side pane, the reset results trigger has to come before the navigate trigger. Your layer already looks like it is done that way, so I am mystified as to what the issue may be with your file. 

  • Hi, Jennie. 

    Thank you for opening a case with our support team! I see you're working with Renato, so please reach out through the case if you have additional questions.