Forum Discussion
Quiz Questions Not Resetting in Storyline 360
Good afternoon!
I have a very basic quiz with 10 questions set so that if the user fails the quiz, they need to retake it. I have the question properties set for each so that when the quiz is reset, the questions reset to their initial state. However, when I re-attempt the quiz by clicking the "Retry Quiz" button, the player won't allow me to answer the questions. I'm using Storyline 360, and all the questions I've seen about this are for other versions. Help, please!
Thanks!
- JudyNolletSuper Hero
Try setting the question properties to Automatically Decide when revisiting.
Also, double-check that your Retry button has the Reset Results trigger before the trigger that jumps to the first slide of your quiz.
I hope one of those suggestions will help!
- jleeCommunity Member
Thank you. Setting the trigger to reset results fixed it for me.
- JennieBrevit960Community Member
Hi Melanie! I'm experiencing the same thing. Happy to share my file if that helps... I welcome any ideas for troubleshooting this!
- MelanieBrooksCommunity Member
Verify that there is no way for them to navigate away from the failure layer without activating a trigger that resets results (i.e. they should not have access to the menu from that slide or the next button unless there is a trigger attached to the next button).
Second, make sure all quiz slides are set to "automatically decide".
Post a pic of your failure layer if you can. I can't download from this site due to our security settings.
- JennieBrevit960Community Member
- MelanieBrooksCommunity Member
Unfortunately, everything looks good on your slide from what I can see.
- MelanieBrooksCommunity Member
Here is what fixed it on mine: when the triggers are listed in the side pane, the reset results trigger has to come before the navigate trigger. Your layer already looks like it is done that way, so I am mystified as to what the issue may be with your file.
- JennieBrevit960Community Member
Thanks for your help, Melanie. I'm hoping its just a bug that's affecting this user...
- JamesAllison-4aCommunity Member
This also fixed my issue.
- MariaCSStaff
Hi, Jennie.
Thank you for opening a case with our support team! I see you're working with Renato, so please reach out through the case if you have additional questions.